• XoomPoint support services includes portal, phone, email and online support and service guide.
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    XoomPoint - e-Learning Solutions for Business

Our Support Services

We are constantly monitoring the quality of our products and services and we are committed to give you the best level of service and care. 
	                    If you have a XoomPoint Enterprise LMS SELECT Agreement, you should have a direct hot line number to call us for personal assistance. We view 
	                    every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive 
	                    the most from your investments.

Our best-of-class Customer Care offers a portfolio of support services designed to maximize uptime and reduce your internal IT costs. Your SELECT agreement is your insurance for care-free operation. As a SELECT Customer you have our support organization dedicated to resolving your issues quickly and effectively. As a SELECT customer you have:

  • Online Support Services Portal
  • Direct phone and online support
  • Email support
  • Support Services Guide

If you have any other questions or you would like to discuss about any other support related issues with us, please contact: support@xoompoint.com. Thank you for your cooperation!

Your Customer Care Personnel
Your XoomPoint Enterprise LMS SELECT support and maintenance agreement is your insurance for smooth and care-free operation. We will take care that your 
			                        Learning Management System stays up and running. You can concentrate on your core business with confidence.

SELECT - Maintenance and Support Made Easy

Make the most of your solution investment by taking advantage of SELECT maintenance agreement - the flexible, cost-effective route to premium customer support and upgrade protection. As a SELECT Customer you are entitled to Premier Support and other benefits.

Purchased in conjunction with your solution license, XoomPoint SELECT is designed to ensure that your solution is kept current, supported, convenient and up to date. XoomPoint SELECT is available for both business and academic customers.

XoomPoint SELECT offers numerous entitlements, including the following:

1. Upgrade Fulfillment

Receive the latest version of your solution as soon as it is issued, for one year following the date of your SELECT purchase. Stay entitled with all the major and minor updates without any additional fees.

2. Support

Receive premium support for your SELECT licensed solution. Premium support includes a direct number to call for assistance a nd a Support Account Manager designated to work with you on any incidents. You have guaranteed response times to your requests.

3. Services

Gain premium access to our Professional Services to assist you with your SELECT licensed solution. You will have a named Account Manager to assist you at your convenience. The services may optionally include maintenance and hosting of additional services. You have an option receive the whole infrastructure as a service.

4. Multilingual Licensing

Solution will be issued in the language designated for your region. You may request any other language available from us. If you require a language not available in your region, you may contact our representativeS to obtain the required language (subject to availability).

Purchasing

XoomPoint SELECT has proven to be an extremely beneficial licensing model to our academic and business customers. Cost-effective and convenient, XoomPoint SELECT with the bundled support and services is an answer to our customers' request.

For further information about purchasing XoomPoint SELECT, please contact our Sales Department.


Contact Our Sales
If you have a XoomPoint Enterprise LMS SELECT support and maintenance agreement, you can rely on our support services regardless of time, place 
                                    or device. Even 24/7, if you so prefer.

Online Support Services

As a SELECT Customer you have access to a private portal dedicated to your support requests only. This secure online system requires login.

  • Private secure area for managing all customer requests.
  • Each request has a unique ID, life cycle and workflow.
  • You can file requests directly and follow their progress and status.
  • You receive a monthly summary report of your requests.

If you are a SELECT Customer already, you can login to Online Support Services.


Contact Our Sales
As a XoomPoint Enterprise LMS SELECT customer you have direct access to our support and maintenance services: phone, Lync, Skype, 
                                    email and even Online Portal.

Discuss with us

As a SELECT Customer you have multiple choices to discuss with our support personnel.

Direct Phone Hot Line

You have a direct phone number to reach your support team. Phone access is available during the times set forth in the SELECT Agreement.

Microsoft Skype

You have online access via Skype for Business or Skype to your support team with audio, video and chat communications. Screen and application sharing is supported. Online access is available during the times set forth in the SELECT Agreement.

Email support

Naturally you have access to dedicated support email for lower priority communications.

If you are a SELECT Customer already, you can login to Online Support Services to learn more.


Contact Our Sales
XoomPoint Enterprise LMS SELECT support and maintenance agreement gives you the best possible value for your investment. It is our honor to keep you 
                                    as our satisfied customer.

Support Services Guide

We are constantly monitoring the quality of our products and services and we are committed to give you the best level of service and care. If you have a SELECT Agreement, you should have a direct hot line number to call us for personal assistance. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from your investments.

The Support Services Guide describes in detail the processes, guidelines and general methodology how our personnel work in the Support Services. The Guide is available in you Online Support Services Portal.

If you are a SELECT Customer already, you can login to Online Support Services to learn more.


Contact Our Sales

Service Description

Learn more about our support services...

Contact Our Sales

Quality System

Learn more about our Quality System. Read the introductions to XoomPoint Methodology Guides.

Corporate Policies

Learn more about our business principles and ethical values.